All Questions and articles
asked in Users
Dialed Digits are repeating when dialed from Desktop APPWhen talking to clients we use a recording service, the agent calls the client, then merges them with the recording serv...
1
Jul 12, 2023 at 5:06am
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1
Answer
asked in Users
Transferred calls droppedWhen using the desktop application and attempting to transfer a call but the recipient isn't available to take the c...
0
Jul 11, 2023 at 1:28pm
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1
Answer
asked in Users
Outlook RingCentral not importing contactsThe Outlook plug-in is not allowing me to type an Outlook contact name that brings up a phone number. When I type a phon...
1
Jul 11, 2023 at 12:06pm
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0
Answers
asked in Users
user's mobile phone not showing in directoryI created a new user, added a mobile phone number and checked "Publish in Company Directory" but the phone num...
1
Jul 11, 2023 at 7:11am
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asked in Developers
Ring Central Desktop App Occasionally Shows a Strange Advertisement-looking box?On a few of our user's computers, we've had the Ring Central desktop app showing a box that looks like and ad, w...
0
Jul 10, 2023 at 7:02am
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1
Answer
asked in Users
Speech IVR / Voice Prompted IVRDoes anyone know if RC will have a Voice Prompted IVR anytime soon?...
0
Jul 10, 2023 at 3:09am
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0
Answers
asked in Users
Shared Lines and Park LocationsHello-I set up a shared line for one of my users, who will be working from home occasionally as well as in the clinic. G...
0
Jul 11, 2023 at 4:00pm
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asked in Users
Has anyone else started having HUD issues?Starting last week (around 7/5/23), I started receiving complaints that HUD status's are incorrect. It will show so...
0
Jul 11, 2023 at 1:16pm
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0
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asked in Users
Is there a methods to automatically remove card data from recorded phone calls for PCI compliance?...
0
Jul 11, 2023 at 12:48pm
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1
Answer
asked in Users
Agent Service Level ReportingHas anyone generated a report that shows the service level based on SLA for individual agents?...
0
Jul 11, 2023 at 8:05am
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