Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Has anyone else started having HUD issues?

Tags: hud

Jul 11, 2023 at 1:16pm • 0 replies • 1 likes

DeAnna Wasierski-Dickens

Starting last week (around 7/5/23), I started receiving complaints that HUD status's are incorrect. It will show someone as in a call but then their status changes to "offline" when the call disconnects instead of "available".

I've also received complaints that HUD contacts were wiped out and had to be re-added.

I submitted a ticket but I'm curious if this was widespread or just our organization.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales