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asked in Link Activities created by RingCentral to Campaigns in Salesforce
In our Salesforce workflow, we utilize click-to-dial functionality with RingCentral to initiate outbound calls. Our goal...
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Apr 11, 2024 at 12:51pm
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asked in SMS auto-log - Salesforce
We are testing the Ringcentral integration in Salesforce classic. We have been unable to get the auto-log for SMS messag...
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Mar 12, 2024 at 7:14am
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asked in Change Salesforce CTI size?
Is is possible to change the size of the RingCentral utility in Salesforce or to pop it out? I have tried changing the h...
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Mar 4, 2024 at 1:10pm
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asked in Need to place test calls from Salesforce sandbox using RC sandbox account
I have RC4SF set up in SF sandbox. I'm testing VoiceConnector for RC for Einstein Conversation Insights integration....
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Jan 26, 2024 at 9:22am
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asked in Salesforce Integration: Displaying Account Name in Contacts
Hello there,I am having an issue with the search option in the RingeCentral Salesforce Integration (using version 6.26.1...
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Jan 22, 2024 at 5:38am
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asked in Click-to-Dial RingCentral Salesforce integration with extensions.
We're currently in the process of setting up our new RingCentral phone integration with Salesforce. I can't seem...
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Jan 5, 2024 at 12:00pm
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asked in Unable to enable Salesforce Einstein Conversation Insights, receiving error OAU-352
Hey folks,I'm trying to set up Einstein Conversation Insights with Ring Central. This is listed as supported by both...
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Nov 19, 2023 at 12:41pm
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asked in SalesForce Integration Ringer Sound Change?
The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on ...
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Sep 13, 2023 at 9:01am
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asked in Cannot list or send SMS from RingCentral for Salesforce
In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.SMS ...
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Sep 7, 2023 at 6:13am
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asked in After incoming call it is not creating case in salesforce
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Aug 20, 2023 at 4:46am
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