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Cannot list or send SMS from RingCentral for Salesforce

Tags: salesforce

Sep 7, 2023 at 6:13am • 2 replies • 0 likes

Nelson Paez

In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.

SMS history looks empty, but we already have a lot SMS created from or received in the RingCentral desktop app:

Also, we are not able to send messages from Salesforce app because there is not an input to write and neither the 'Send' button

Nicky Boggio on Jan 8, 2024 at 1:43pm • 0 likes

Were you able to solve this @Nelson Paez ? I'm having the same issue.

Mary-Community_Moderator on Sep 7, 2023 at 8:59am • 0 likes

Hi @Nelson Paez, is this the first time that you're going to user RingCentral for Salesforce?

Nelson Paez on Sep 7, 2023 at 3:26pm • 0 likes

No, I already used RingCentral with this user before and it's the first time with this error. It doesn't happen in the previous version of the package (I upgraded from 6.9 to 6.25, and from 6.25 to 6.25.1)

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