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SalesForce Integration Ringer Sound Change?

Tags: integrations, salesforce, settings

Sep 13, 2023 at 9:01am • 1 replies • 1 likes

Cassie Wood-Triplett

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

Hans Eugene on Jan 18, 2024 at 2:13pm • 0 likes

I'm having the same issue, is there an option to adjust the volume similar to what is in the desktop app.

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