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How to get Call Log from my Contact Center API? It seems like Ring Central's Contact Center is powered by NICEincontact but completely separate system.Hello, I would love some guidance around the Contact Center API. It seems like a whole different system, I have 3 questi...
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Mar 9, 2024 at 8:10am
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1
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asked in Developers
Integrate Call Queue SMS into CRMI have searched for information on this, and while finding several good articles, nothing that quiet matches what we nee...
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Mar 8, 2024 at 8:43am
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1
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asked in Developers
When somebody opts-in or opts-out of SMS for my business, how can I send that info back to my service?Hi, we currently have our environment set up so that when a user replies "stop" they are opted-out of Ringcent...
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Mar 8, 2024 at 11:58am
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0
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asked in Developers
Total Abandoned Calls calculation using RC APIHi, Do I calculate Total Abandoned Calls, Unanswered Calls from call log records which I get from the following API: htt...
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Mar 8, 2024 at 12:28am
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2
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asked in Developers
Authentik SAMLI have now spend multiple days trying to set up Authentik (goauthentik.io) as SAML IDP for RingCentral. No matter what c...
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Mar 7, 2024 at 11:48am
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1
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asked in Developers
Issue with SMS API - Inconsistent Message Delivery Without Error CodesWe are facing an issue with the SMS API where messages are inconsistently delivered to the intended recipients. While th...
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Mar 6, 2024 at 2:39pm
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1
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asked in Developers
Read Message PermissionHi , I am building a
websocket api which can read in all call centre call data as well as voicemail. The final componen...
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Mar 6, 2024 at 5:17pm
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1
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asked in Developers
Problem Authenticating with Ring Central Legacy Phone AppWe are trying to test in our sandbox using the legacy phone app located here: https://support.ringcentral.com/download....
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Mar 6, 2024 at 6:36am
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4
Answers
asked in Developers
JWT Tokens for non-developer usersWe have developed a desktop application that individual users log into. We are making calls using the call-out function ...
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Mar 6, 2024 at 12:28pm
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0
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asked in Developers
Does not have "SmsSender" feature in its featuresIn my sandbox, the number +16502765477 does not have "SmsSender" in its features. How can I enable SMS?...
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Mar 5, 2024 at 9:59pm
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1
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