question

Alex Shin asked Mar 8, '24 Phong Vu commented Mar 12, '24

When somebody opts-in or opts-out of SMS for my business, how can I send that info back to my service?

Hi, we currently have our environment set up so that when a user replies "stop" they are opted-out of Ringcentral automatically. Can I somehow send this back to my service so that we can store this data on our end?

I was thinking If I sent a text I can have my service look for a error code, but I don't see an error code specifically for opt-in scenarios.

What's the best way to accomplish this?

sending sms

1 |3000

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Phong Vu ♦♦ commented · Mar 12 at 12:01 AM

Your question is unclear. Please revise and explain the term "my business", "my service".

If you are talking about RingCentral high volume SMS opt-out feature, then you can implement a push notification to get notified when your customer sends STOP to optout.