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ajathar avatar image
ajathar asked ·

"Apply for Production" button still not active after 20 success calls

The API requests exceed 20 successful calls, but the "Apply for Production" button is still not active.

Can you please help.


topic-defaultproductiongraduation
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Byrne Reese avatar image
Byrne Reese answered ·

@ajathar Tyler's recommendation is correct. The process that monitors apps and aggregates usage statistics that are used in the graduation process runs on a recurring basis. Therefore, it can sometimes take several hours for the system to recognize that you have met the stated graduation requirements.

Furthermore, @Tyler Liu's recommendation to create even more requests is a good one, as you need to make 20+ requests within a given time period, so that if you wait too long to check back, you may end up right back where you started. So make an over-abundance of API calls, and check back every hour until the "Apply for Production" button is enabled.

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Tyler Liu avatar image
Tyler Liu answered ·
There might be a delay. I suggest invoking the endpoint even more times and waiting for half a day.
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

In any case you feel there is a delay or any issues/ queries with the graduation process, you can always reach out to devsupport@ringcentral.com for assistance. They can take care of it.

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