question

Mahesh Gawali avatar image
Mahesh Gawali asked Phong Vu answered

Stereo Call Recording for Ringcentral voice APIs

Can we get stereo call recordings when using these APIs
https://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecording


The related question that I already checked seems to point out that it is supported under `Engage` or Ringcentral Contact Center product but not under Ringcentral MVP product, is this still valid?


There are 2 Developer docs for handling call recording

  1. https://developers.ringcentral.com/engage/voice/guide/workforce/call-recording
    1. required scope = ?
  2. https://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecording
    1. required scope = "ReadCallRecording"


Please help us understand which RingCentral products these 2 APIs map to so we can advise the customers who need stereo call recordings accordingly.

Also, help us with the required scope for the engage API.

call recording
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1 Answer

Phong Vu avatar image
Phong Vu answered

Unfortunately, all call recordings in RingCentral MVP service are saved in a single channel.

RingCX supports stereo call recordings. Please submit a support ticket to get help on RingCX.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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