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asked in Users
TCR and ATS/CRM SMS useWe normally text through our ATS (applicant tracking system)/CRM (candidate relationship management) software with an oc...
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Mar 29, 2023 at 7:09am
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asked in Users
How do I see the date and time and time zone of a fax scheduled to send in the future?Outbox shows only "Submitted"...
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Mar 28, 2023 at 1:42pm
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asked in Users
How can an agent who does not take ACD calls have a RONA?Has anyone else seen this. I have 2 agents who only have OB skilling assigned but the latest report (run weekly) shows m...
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Mar 28, 2023 at 1:05pm
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asked in Users
I have two phones in the same office and I need them to ring out with the same phone numberI have two phones in the same office and they are currently both ringing out with different phone numbers. For example, ...
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Mar 28, 2023 at 9:36am
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asked in Users
Ringer too loud!I can not adjust the ringer volume, for some reason. This is beyond annoying! I work with headphones all day, and the ri...
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Mar 28, 2023 at 12:03pm
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asked in Users
Group Messaging acting up for anyone else?Having multiple Users reporting that group messages from their personal RC (non HV) accounts are acting up when the exte...
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Mar 28, 2023 at 11:37am
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asked in Developers
Enable SMS for sandbox accountPlease enable SMS for sandbox account number 3233299443....
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Mar 28, 2023 at 11:05am
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asked in Users
Export of user dataI would like to export a list of our users/phones and need the phone serial number. Is this possible?...
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Mar 28, 2023 at 10:14am
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asked in Users
Ring group shared voicemailI've gone with a "ring group", but I lost the ability to have shared voicemails. I had shared voicemails w...
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Mar 28, 2023 at 8:17am
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asked in Users
Shared MVP LineHow do I designate an existing line to be a shared line? I follow the procedures set up in RC but it wants be to create ...
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Mar 28, 2023 at 7:12am
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