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shawn avatar image
shawn asked ·

SLA info for the RingCentral Rest API

I have two questions:

(1) What is the maximum delay in milliseconds between a phone call coming in to RingCentral (by means of both soft/hard phones) and the sending of its "Ringing" notification by PubNub Push Notifications.  I have the stats from PubNub (they try for 100ms) but I dont know how much time is added from RingCentral activity.

(2) I also need the same info when the notification is sent from RingCentral via the web hook approach.

More generally, is there any SLA info for the RingCentral Rest API? I can't seem to find anything so thought I'd ask.
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

Please pass these queries to Dev support team:

Email : devsupport@ringcentral.com

Or raise a support request with these queries here inP Portal: https://developer.ringcentral.com/support.html

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