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SLA info for the RingCentral Rest API

Tags: rest api

Dec 20, 2017 at 2:11pm • 1 replies • 0 likes

shawn

I have two questions:

(1) What is the maximum delay in milliseconds between a phone call coming in to RingCentral (by means of both soft/hard phones) and the sending of its "Ringing" notification by PubNub Push Notifications. I have the stats from PubNub (they try for 100ms) but I dont know how much time is added from RingCentral activity.

(2) I also need the same info when the notification is sent from RingCentral via the web hook approach.

More generally, is there any SLA info for the RingCentral Rest API? I can't seem to find anything so thought I'd ask.

1 Answer

Anirban answered on Jul 4, 2019 at 5:48am

Please pass these queries to the developer support team by submitting a help ticket.

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