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question

douglas-lowe avatar image
douglas-lowe asked · Aug 14 at 04:35 PM

App to track duration of calls parked in park groups

Does the API provide access to the duration that a call has been parked to a dedicated park location group? If so, I'd like to build an app that helps our receptionist keep track of such calls so they don't languish, since RingCentral does not have any automatic call-back or notification when someone has been parked forever.

callpark
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Phong Vu avatar image
Phong Vu answered · Aug 14 at 11:36 PM

Unfortunately, there is no direct API to capture those data. However, you can implement an app, subscribe for the presence notification with the detailedTelephonyState = true. When you get the telephony event, you can parse the payload to get the telephonyStatus ('NoCall' or 'CallConnected' or 'Ringing' or 'OnHold' or 'ParkedCall'), then log the time to calculate the duration or send alerts to the receptionist etc.

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douglas-lowe avatar image
douglas-lowe answered · Aug 28 at 10:01 PM

Thanks @Phong Vu, that sounds like it might work. I haven't yet put the time in to learn how to do any real programming with the API -- I'm sure I can figure it out, 40+ years of programming experience on many different platforms. I wanted to make sure it is technically feasible before investing the time to figure out how to do things like subscribe to the event and parse the payload lol

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Phong Vu avatar image Phong Vu ♦♦ · Aug 29 at 02:39 PM

Let me know the programming language you want to use. I might write some sample code for you to start with on this part.

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