question

shawn8224 avatar image
shawn8224 asked Phong Vu answered

Outage incident: CMN-201: Service Temporary Unavailable

There appears to be some type of outage right now with web socket subscriptions.

Here's what I'm seeing:

POST to https://platform.devtest.ringcentral.com/restapi/v1.0/subscription

With body:

{
  "eventFilters": [
    "/restapi/v1.0/account/~/extension/~/presence"
  ],
  "deliveryMode": {
    "transportType": "WebSocket"
  }
}

Returns:

{
    "errorCode": "CMN-201",
    "message": "Service Temporary Unavailable",
    "errors": [
        {
            "errorCode": "CMN-201",
            "message": "Service Temporary Unavailable"
        }
    ]
}

Hoping a RC engineer can resolve this soon. Thanks!

subscriptionoutage
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1 Answer

Phong Vu avatar image
Phong Vu answered

I just tested and it works well in sandbox environment.

Can you retest now. Also, the request body is uncompleted in your sample above. The best and easiest way to use Websockets notification is to use our official SDKs. Check this out.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys