question

Mohammed Loubani avatar image
Mohammed Loubani asked Mohammed Loubani edited

I am getting an "Internal Server Error. Consult RC Support" when making a Update Message request.

I have recently added the "Edit Messages" to my application scopes, but I am getting an internal service error on every request.

faxerrors
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Phong Vu avatar image Phong Vu ♦♦ commented ·

What is your app client id? And what property did you change?

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Phong Vu avatar image
Phong Vu answered

I see failure on PUT call to the /message-store API. But I don't know what was in the request body. You should submit a dev support ticket to get help with this.

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