question

ashikh-p-m10773 avatar image
ashikh-p-m10773 asked ·

Clarification

In my account i have created permission for read call log and read call recording, now i need to get the production account then it asking to do more than 5 api calls to the required endpoints,but i am unable record a call as i am unable call in and out from sandbox account,can someone help me on this?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered ·
Hi Ashikh,

You can use the RingCentral softphone ( https://www.ringcentral.com/office/features/softphone/overview.html) to call and receive call from any phone number. When you want to record a phone call, simply click the Record button on the softphone to start recording.

Remember to switch the softphone to "sandbox" mode if you want to use it with your sandbox account.

Hope this helps!
+ Phong
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.



Hi, this is the message
0 Likes 0 · ·
ashikh-p-m10773 avatar image
ashikh-p-m10773 answered ·
yes i had tried it, but when i am trying to call it's showing no funds,and i am tried from my phone and called to sandbox number it telling like number not exists
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered ·
Could it be your other phone number is an international number? I have never seen a "no funds" message so I am not sure what could be the reason. Another way to create test calls and recordings is to add some new users to your sandbox account ( https://service.devtest.ringcentral.com) and use different computers to launch the RingCentral softphone and making call between those computers. 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Tyler Liu avatar image
Tyler Liu answered ·
Here is how you can setup the softphone in sandbox mode:  https://developer.ringcentral.com/library/getting-started.html#ConfigureDevEnvironment
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.