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Sam Ginn avatar image
Sam Ginn asked ·

active-calls and voIP

The active-calls API has a type field and the only options are Voice and Fax. I am missing calls that are voIP. Is there a way to retrieve these calls with this API?

active-calls
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Phong Vu avatar image
Phong Vu answered ·

Voice is all types of voice call and include VoIP calls. Here is a sample of an active call object of VoIP call

{ uri:
   'https://platform.ringcentral.com/restapi/v1.0/account/80964xxx/extension/59586xxx/call-log/IqYwk92ibFUjzUQ?view=Detailed',
  id: 'IqYwk92ibFUjzUQ',
  sessionId: '41888286xxx',
  startTime: '2020-06-03T17:38:00.000Z',
  type: 'Voice',
  direction: 'Inbound',
  action: 'Phone Call',
  result: 'In Progress',
  to:
   { name: 'Agent 120',
     phoneNumber: '+1209248xxxx',
     location: 'Modesto, CA' },
  from:
   { name: 'Me myself',
     phoneNumber: '+1650513xxx,
     location: 'San Mateo, CA' },
  extension:
   { uri:
      'https://platform.ringcentral.com/restapi/v1.0/account/80964xxxx/extension/59586xxxx',
     id: 59586xxxx },
  telephonySessionId: 's-87d5abccda974e6c9e5923...',
  legs:
   [ { startTime: '2020-06-03T17:38:00.000Z',
       type: 'Voice',
       direction: 'Inbound',
       action: 'Phone Call',
       result: 'In Progress',
       to: [Object],
       from: [Object],
       extension: [Object],
       telephonySessionId: 's-87d5abccda974e6c9e5923...',
       legType: 'Accept',
       master: true },
     { startTime: '2020-06-03T17:38:04.000Z',
       type: 'Voice',
       direction: 'Outbound',
       action: 'VoIP Call',
       result: 'In Progress',
       to: [Object],
       from: [Object],
       extension: [Object],
       reason: 'Accepted',
       reasonDescription: 'The call connected to and was accepted by this number.',
       telephonySessionId: 's-87d5abccda974e6c9e5923...',
       legType: 'PstnToSip',
       master: false } ] }


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