Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Users getting the error (session expired. Please sign in), when during the middle of the call intermittently using the Embeddable widget app

Tags: embeddable

Jun 29, 2020 at 12:21pm • 3 replies • 0 likes

John Gladson Moses

Users getting the below attached error (session expired. Please sign in), when during the middle of the call intermittently using the Embeddable widget app (In Production).

Environment: Production

Application Name: RingCentralPOCAccountSSO (Used in Embedded Widget app)

Client ID or App Key: NU0314qLSkC6Fwpt-t8PFg

Seems we are using the Implicit authorization type with only the ClientID given in the Iframe render script given in the doc

3 Answers

218 ELD answered on Apr 15, 2021 at 2:24pm

I am having the same problem, did you find the solution?

I have the same problem, could you solve it?

Anirban answered on Apr 15, 2021 at 2:35pm

Can you check this reference once if this helps:

https://community.ringcentral.com/questions/10601/automatically-logging-out-from-the-ringcentral-emb.html

Embbnux Ji answered on Apr 15, 2021 at 8:20pm

Can you help to check which version that you are using? In early version, we are using Implicit grant flow, which user expire will be expired in 1 hour.
And can you help to provide some logs, screenshot and network HAR file from chrome developer tool to help us track the issue?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales