I get this message when trying to place a call from my laptop.
It allows me to receive, or switch calls from the phone to the laptop, but not to make a call.
Same account different device: I can easily make calls from my app on my phone.
How can I solve this?
Just sent, thank you!
Please check in the web portal if your extension has a Digital Line assigned to it. It is the type of phone number that will let you make outgoing calls to external numbers. Otherwise, if it is only a Direct Number, you can only receive calls. You can access the KB Article below on how to check if you have a Digital Line.
You need to contact your Super Admin to convert your Direct Line to a Digital Line. It will cost an additional charge since its price is higher than a Direct Number. The Super Admin may follow the steps on the KB Article below on how to convert.
Yes, its digital line that allows you to make an external call to any number. You can add a Direct Number to any of user's extension which you want to allow to make an outbound call. Without this digital line you can only able to receive the incoming calls.
To add this you need to log into your online account and select & assign this to an extension which you want to make an external call.
Good afternoon Maria,
It may have something to do with AUTHORIZE COMPUTER. Generally, if you cannot make outbound calls, it is because you have another computer/laptop registered (Softphone) with RingCentral. You can only have 1 authorized at a time for your extension/number. When I have to work remotely and do not have my work-provided laptop, I must un-authorize the work laptop to be able to make calls from my personal laptop which also has the app.
Here is the link to the Knowledge Base Article regarding this issue.
https://support.ringcentral.com/article/4219.html
Wendy
THAT'S RIDICULOUS! Agents should be able to place calls on their mobile phones through the app as well as through their computers! Why ole why do this to us RingCentral? AirCall is looking a lot more better these days!
Hi @Matthew Brokamp, are you experiencing this issue? Please email us at community.support@ringcentral.com so we can check on this.
Thank you Mary for pointing me in the right direction. :)
You're very much welcome @Matthew Brokamp!
I didn't know that, thanks! However the phone with the app died today, is there any way I can authorize and start calling from my work laptop?
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