I'm trying to find out why the embedded widget drops a call when the page reloads. We have the code to load the widget via JavaScript in the footer. So, when the user is navigating on the site, that footer will reload with each page request. Why is that dropping the call that was active on the widget prior to the refresh?
@Embbnux Ji Thanks for the reply. I am now able to load widget as a popup page and calls are not dropping when browsing through the parent window.
@Don Kitchen, were you able to solve the issue ?
@Phong Vu any suggestion on how this can be achieved ?
hi @Ram Sher, @Don Kitchen, In calling mode 'Browser', calls are on Browser web page based on JS. So when reloaded web page, it will clean all JS instances including calls. In calling mode RingCentral for Desktop, calls are on RingCentral Phone desktop app, so calls will be ongoing when you refresh web page.
To keep calls on Browser mode, we can make the widget as a standalone popup page.
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