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Can I see agent times spent on available in RC Office package?

Tags: agent status

Jan 21, 2021 at 3:45pm • 1 replies • 0 likes

michl

I am unable to see the amount of time an agent in a queue has been available to take calls during a given day on a report. Is there a way to see that in the RC Office package?

1 Answer

Mary-Community_Moderator answered on Jan 22, 2021 at 9:40am

Hello Michl,

This capability is not available. You may submit a feature request in our Ideas Portal. Please check the guidelines on this article Submitting and Voting for Product Ideas

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