Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Has anyone noticed an issue in the save path coding for the unified app?

Tags: ringcentral app

Jan 22, 2020 at 7:35pm • 1 replies • 0 likes

Michael Dunfee

While using the unified app for my client (windows 10), i noticed that the save file path when downloading the phone recording, seems to point to the administrator's downloads folder, rather than the currently logged in user. The users in the call center only have standard rights, and the app will freeze / or report the wrong time in the call length, and is therefore causing major issues as the users are now using the web version (app.glip.com) and is throwing off the analytics when pulling reports. Has anyone else noticed this?

1 Answer

Phong Vu answered on Jan 25, 2020 at 1:33pm

Since your question is about using a product and it is not relating to RingCentral platform programming, I recommend you to post your question at https://community.ringcentral.com/ringcentral where they can help you better.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales