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Copy and Paste Not Working Correctly?

Tags: ringcentral app, message

Aug 26, 2020 at 8:05am • 4 replies • 0 likes

IT Department

When one of my end users tries to copy and paste a text message in the Glip app, it leaves out certain things like dates and phone numbers. When we paste it outside of the Glip app, it pastes itself correctly. Is there anyway to fix this?

3 Answers

Kristen Beasley answered on Dec 31, 2020 at 10:52am

I am not able to copy and paste a phone number into Ring Central. The options are grayed out. My colleagues are able to, is there a setting that I need to select?

andrew-hollis answered on Oct 13, 2020 at 7:50am

Hi, I believe copy/paste has been broken in the latest Windows app.

I can no longer copy the phone number seen in Call History. Used to be able to do this and was very helpful.

20.4.10.284 Web, 20.4.10.2510 Windows
2020-10-09 02:51:29
Win10 Pro 10.0.18363 Build 18363

Jenn-Community_Moderator on Oct 15, 2020 at 6:44am • 0 likes

Apologies, we want to investigate it further. Can you send us a screenshot of the sample text that you are trying to copy? Please send it to community.support@ringcentral.com. Thank you!

Jenn-Community_Moderator answered on Aug 26, 2020 at 1:32pm

Hello there!

I want to know if you use the new version of the app?

This one works for copy-paste text messages. Here's the link for the new app to download https://support.ringcentral.com/download.html

Thanks!

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