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Account Access Confirmation issue

Tags: login issues

Nov 30, 2020 at 2:20pm • 1 replies • 0 likes

David Bettin

I received a notice today when I went to login saying that RingCentral didn't recognize my device. Even though it is the same device I have been using for a year. The sent a code which I entered and received the following message "Sorry, we can't recognize the device. Please use other device or browser and try again. " I am, and always have, used chrome. I tried multiple times same response. I was able to login using edge, but when I went to send support a message they said I wasn't logged in and sent me to a log in page. I entered my credentials and received a message "authentication error".

Anyone have any ideas?

1 Answer

Jessica-Community_Moderator answered on Dec 4, 2020 at 9:32am

Hi @David Bettin,

This usually happens when the Chrome browser has the Ad Block extension/plug-in installed, especially uBlock Origin. Can you check if you have these installed? They could be blocking RingCentral.

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