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Rendering failed for some PDFs..

Tags: rest api

Dec 3, 2019 at 7:22pm • 2 replies • 0 likes

Nick R

Hi,

Our (legacy) applications produce PDFs...

Some of them I can send using RingCentral API, while I get RenderingFailed for others...

The code I use to send this is the sample Java code provided with some minor adjustments to fill in the required fields.

It is not a file size problem, the failing one is actually smaller...

Any ideas?

Nicolas

PS: Phong, if needed I can most likely provide a sample PDF...

1 Answer

Nick R answered on Dec 4, 2019 at 8:35am

Hi Phong!

Looks like the tool these are generated with puts an owner password when restrictions are put on the PDF...

Our current Fax system does not mind but RingCentral seems to...

The reason restrictions are put on the PDF is that the same document can be faxed, emailed and this has never proven to be a problem with our current fax solution..

I will send you the PDF... Could you please confirm if the owner password (which we don't know, the tool does it by itself) is the problem and if anything can be done on your side, it is not like we are trying to modify the PDFs...

Thank you and have a nice day,

Nick

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