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Ring Central WebPhone implementation doesn't work in Microsoft Edge

Tags: phone

Nov 20, 2019 at 5:20am • 2 replies • 0 likes

Stephen Harris

my ring central implementation doesn’t work in Microsoft Edge it comes up with an error:

sip.invitecontext.sessionDescriptionHandler | unable to acquire streams

I used the RingCentral WebPhone Client Library on Github as the basis of my implementation and this works without problem in Chrome.

Is this not supported in Microsoft Edge?

2 Answers

Anirban answered on Dec 8, 2019 at 11:55am

There is already mentioned in different references about the supported browser:

https://support.ringcentral.com/s/article/5126?language=en_US

https://support.ringcentral.com/s/article/ringcentral-online-account-supported-browsers?language=en_US

https://community.ringcentral.com/ringcentral/topics/ringcentral-supported-web-browsers

Plus it is always advisable to use advance browsers like chrome or firefox as you will often find trouble using Microsoft browsers like explorer or edge because of it's lack of support of different plugins and libraries

Phong Vu answered on Nov 20, 2019 at 3:18pm

Compatibility is mentioned in the README

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