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Unable to open call recordings on my computer

Tags: call recordings

Jul 31, 2020 at 4:53pm • 1 replies • 0 likes

jim-asche

I am unable to open my call recordings to my computer. I am able to download it from the a admin portal. But, After downloading I am getting an error that it could not be opened

1 Answer

Anirban answered on Aug 1, 2020 at 4:09am

What is the error you are getting? Please specify the error details

As per the ref, the file should be in .mp3 format:

https://support.ringcentral.com/s/article/How-to-listen-to-Recorded-Calls-online?language=en_US

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