Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

integrate IVR with self hosted Web API

Tags: ivr, rest api

Apr 20, 2017 at 9:14am • 4 replies • 0 likes

adam-hager

We are looking to customize an IVR and then, based on options selected, having RingCentral make a Web API call to an API we build and host that will return data to be voiced back to the caller. This is similar to a banking IVR system to retrieve a balance. I am not seeing anything like this in the developer guide. Is this something that is possible?

4 Answers

Kasey Drexler answered on Oct 20, 2020 at 7:42pm

I am also trying to accomplish this with a WWW node, but there doesn't seem to be a way to get the results. We are using RC engage voice interface trying to get the IVR designer WWW node results from calling a webservice (REST) API

Phong Vu answered on Oct 16, 2019 at 10:34am

You can signup for early access to our new Call Scripting API and start developing your app in the sandbox environment.

Read this blog for little more details about new APIs

Martin Jamszolik answered on Oct 16, 2019 at 8:39am

Q4 of 2019 calling...
Would also like to learn if this is an option, exactly as the original question described.

We host our own API software solution and would like to tap into that REST API from Ring central to provide "Amount Due", Balance, "Due Date" on a payment for the IVR Experience.

dle answered on Dec 5, 2017 at 10:37am

We are also looking to do this. Can anyone post some links to appropriate documentation?
Thanks!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales