Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Can't Log In Mobile App

Tags: mobile

Mar 30, 2020 at 5:33am • 3 replies • 0 likes

joanie-boissonneault

Hi,

I can't manage to Log In using my App on my phone, to be abble to receive work calls on my phone. I tried logging with the Express way, but when I open the link in the email I receive, it just loads with never bringing me to any website/page. And if I try to connect manually, it says that I have an authentification error.

But I am abble to connect on my laptop with Google Chrome. So I know all my info to log in.

The Facebook chat didn't want to help me with this one. And I tried to sent a Ticket, but I can't log in on the support website for the same error.

I need this for work.

Also, it used to work on my previous phone. I've changed of phone and now it doesn't want to work.

I have a Samsung Galaxy S9.

Thanks.

3 Answers

joanie-boissonneault answered on Mar 30, 2020 at 9:27am

Hi,

Suddendly I was abble to log in normaly. I didn't do anything different, but this time I was abble to log in.

Weird..

Thanks for the help haha!

joanie-boissonneault answered on Mar 30, 2020 at 8:59am

Hi,

I can't take screenshot. It says it won't let me do screenshots because of a security issue.

Jessica-Community_Moderator answered on Mar 30, 2020 at 8:58am

Hi Joanie,

We've escalated this to our support team, they'll be reaching out to you directly. Can you post a screenshot of what error you are receiving when you try to create a support ticket please?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales