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mobile iOS app incoming calls not ringing

Tags: mobile

Mar 19, 2020 at 8:11pm • 4 replies • 0 likes

donna-garnaat

iOS app v 20.1.22.0.60385 app not ringing for incoming call; for the person calling it just rings and rings then goes to voicemail. The problem is I an missing calls. I have to watch the call log or wait to I am notified about a message. I have an extension and a direct line and it has happened on both. This just started happening this week and 2 others at my office have experienced it also.

Any idea as to the cause and if it can be corrected? With us working from home we have to have this working. Please help!!!!

4 Answers

1042-matthew answered on Mar 27, 2020 at 10:53am

Make sure you or whomever controls your account has your line set to ring Desktop and Mobile, that solved our users issue. Be mindful of the forwarding order as well, simultaneous rings in all places rather than bouncing from one to the next, wasting in the incoming callers time.

Hope that helps in this crazy hurry up and work from home time we are in! Trust me its been a learning curve in a Healthcare IT position.

donna-garnaat answered on Mar 22, 2020 at 10:10am

no this is not resolved. the rep seemed to think so because she could call me but it is not resolved.

geekmom answered on Mar 20, 2020 at 5:47am

This has been happening on and off since last week. I believe its nationwide, our agencies across the country have been experiencing this every once in a while. RC said they are "Working on it" when we reported it.

Mary-Community_Moderator answered on Jul 29, 2020 at 9:41pm

Hello Donna!

I believe you have created a ticket and issue is now resolved.

Thank you!

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