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In order to call this API endpoint, user needs to have [ReadCompanyCallLog] permission.

Tags: rest api

Sep 6, 2019 at 11:05am • 2 replies • 0 likes

Data Archival API

I am not able to read [Get Company Call Logs Records] API,

App Permission

ReadCallLog

User Permission

FullCompanyCallLog

Usage Plan Group

Heavy

params = {
    'view': 'Simple',
    'dateFrom': '2019-08-04',    
}
try:

    resp = platform.get('/restapi/v1.0/account/~/call-log', params)

2 Answers

Anirban answered on Nov 3, 2019 at 11:13am

The main reason is this is an admin root access level to read the company level log and access the call log of all extension under the account.

Active Calls, Account level Call Log Records, and Extension level Call Log Records require the ReadCallLog API permission.

ref: https://developers.ringcentral.com/guide/voice/call-log/reading-call-log

more info: https://forums.developers.ringcentral.com/questions/162/call-logs-for-individual-accounts.html

Phong Vu answered on Sep 6, 2019 at 2:34pm

It means that in order to read the call log of an entire account (call data of all extensions under an account) you need to login with the admin extension 101 or other extensions with the admin role.

If you login with a normal user extension (User role) use this endpoint '/restapi/v1.0/account/~/extension/~/call-log'

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