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Why am I no longer able to hear that voice prompt when I pick up the call using the mobile app?

Tags: mobile

Jul 9, 2019 at 3:13pm • 1 replies • 0 likes

andrew-gillies

Customers call us and give their name at the prompt. Why am I no longer able to hear that voice prompt when I pick up the call using the mobile app? And why isn't their name prompt recorded on Call Recording with the rest of the call?

I used to hear the name prompt before accepting the call. I don't anymore...

1 Answer

saadet.swift answered on Jul 17, 2019 at 7:32am

Hey Andrew, not sure what's going on :/ I would contact our Support Team - they can look into your settings and troubleshoot the issue

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