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Call queue webhooks not being sent

Tags: call queues, webhooks

Jul 12, 2019 at 3:19pm • 1 replies • 1 likes

Heng Ong

We've subscribed to voicemail webhooks for the call queue's extension, but are not receiving any notifications via webhooks when a call comes into the call queue and goes to voicemail.

If I call the company line and enter an extension and it goes to voicemail, I get the webhook.

Are webhooks not working for call queue extensions?

Here is the subscription:

{
  "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "id": "40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "creationTime": "2019-07-12T22:14:40.810Z",
  "status": "Active",
  "eventFilters": [
    "/restapi/v1.0/account/261039004/extension/262983004/voicemail"
  ],
  "expirationTime": "2019-07-19T22:14:40.810Z",
  "expiresIn": 604243,
  "deliveryMode": {
    "transportType": "WebHook",
    "encryption": false,
    "address": "https://www.gaugely.com/incoming/ringcentral"
  }
}

1 Answer

Phong Vu answered on Jul 17, 2019 at 7:53am

Right now, I cannot verify if that is the limitation of a call queue extension or not. But I guess that the voicemail inbox in this case is operator's inbox which is normally the main company voicemail inbox. Can you check your settings (IVR) to see what extension was set as the operator and listen for voicemail from that extension?

Heng Ong answered on Jul 12, 2019 at 3:25pm

Here is the subscription:

{
  "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "id": "40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "creationTime": "2019-07-12T22:14:40.810Z",
  "status": "Active",
  "eventFilters": [
    "/restapi/v1.0/account/261039004/extension/262983004/voicemail"
  ],
  "expirationTime": "2019-07-19T22:14:40.810Z",
  "expiresIn": 604243,
  "deliveryMode": {
    "transportType": "WebHook",
    "encryption": false,
    "address": "https://www.gaugely.com/incoming/ringcentral"
  }
}

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