Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Access Call Recordings through SalesForce

Tags: getting started

Mar 8, 2017 at 9:20am • 2 replies • 0 likes

daniel-ferrara

Dear Developer,

Unable to play recording permission error in Salesforce, As a manager they should be able to play the call recording attached by ringcentral in the activity history. I had change their role to Super Admin and then they were able to play the recording. I tried creating a new role with all the boxes checked for the permission on the new role, but could not play recording with new role. Only Super Admin.

Can someone please help me, so do not have to make the user a super admin to play recordings in Salesforce?

I sincerely, appreciate anyone's help

2 Answers

Rahul G answered on Jul 11, 2019 at 1:10pm

I dont think we can do it as per the official docs, may be we need to wait for the official documentation on this from ringcentral

benjamin-dean answered on Mar 8, 2017 at 1:39pm

Please create a Support Case to get help with this issue.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales