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Call Log - ServiceTemporary Unavailable

Tags: sdk

Mar 29, 2017 at 1:48pm • 4 replies • 0 likes

robins

I have a project using the RingCentral .Net SDK to access RingCentral call logs by extension and store them in SQL Server for custom reporting.

The process runs as expected through many extensions, but then fails at with a message "Service Temporary Unavailable". (yes, it says "Temporary" and not "Temporarily".) This does not occur on the same extension each time.

I am throttling my requests and have determined that this is not a Rate Limit error. Any ideas are appreciated.

4 Answers

Anirban answered on Jul 4, 2019 at 4:52am

Service Temporary unavailable seems to be a server error for which you can create SR or services request. Also can ask the developer support team by submitting a support ticket to help you ASAP.

ak answered on Mar 29, 2017 at 2:24pm

Could you please open a support case providing more details about the Account Number or perhaps the extension / extensions which is resulting in the error?

Also could you please attach the API Request and Response if you have any? You can open a support case via :

Help ticket: https://developers.ringcentral.com/support/create-case

robins answered on Mar 29, 2017 at 2:11pm

This is in production. Thanks

ak answered on Mar 29, 2017 at 2:06pm

Hi Robins,

Could you specify the Environment ( Sandbox / Production ) in which you are seeing the error please ?

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