Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Invitation link for new user

Tags: log in

May 8, 2019 at 8:10pm • 1 replies • 0 likes

mlanie-tremblay

Hi I recently invited someone to glip. When she click the link in the email, she were prompt to a login page of Ring Central. However we can't find anywhere a link to create an account! We had to go back to homepage of RC, create an account and then follow the link in her invitation email. I don't understand why is so complicated. I will have to explain this to each new user, which is totally not user-friendly. Thanks Mlanie

1 Answer

Jessica-Community_Moderator answered on May 13, 2019 at 12:37pm

Hi Melanie,

If a user is directed to the log in page instead of the sign up page, then usually the user already has an account with that email and that is why the redirect takes place. Were you able to reproduce this log in redirect with another user you know does not have an account?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales