Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

trouble blocking numbers from Android app

Tags: mobile

Apr 22, 2019 at 2:02pm • 1 replies • 0 likes

norma-chase

The article at this page purports to explain how to block from the app:

https://support.ringcentral.com/s/article/5754?language=en_US

However, when I tap the information icon to the right of the number in the call log, the only options that appear are "Open Glip" and "Send a Fax." I don't know how to get to the block icon depicted in the article.

1 Answer

norma-chase answered on Apr 22, 2019 at 6:04pm

I figured out that if I have already assigned a contact name to a number, I can't block it using the Android app. I don't like this because I freely tag dubious numbers with contact names like "D Craply", but use actually blocking very sparingly because it involves falsehood. I can block D Craply by logging into the web site. I long for the day when a blocking option not involving falsehood is offered.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales