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Error : caller ID should be one of company direct numbers

Tags: sdk

Jun 7, 2019 at 2:10am • 1 replies • 0 likes

Adarsh Dattani

Suddenly our RingOut API call stopped working.

It is throwing error :

"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"

We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.

1 Answer

Phong Vu answered on Jun 7, 2019 at 8:32am

Is your app running on sandbox or on production? I just test on both environments and they work as expected. If I specify a wrong callerId, I get the same error ("errorCode" : "RNG-102",). But if I set the callerId with a direct number or a company main number, it works well.

Can you double check by using the soft-phone to place a ringout call with the same number and caller Id?

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