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Why does it say "email address already in use" when no password has been set?

Tags: getting started

May 14, 2019 at 12:43am • 5 replies • 0 likes

Jeroen Couwenberg

A colleague of mine tried to create a developer account but something went wrong. He went through the signup steps and at the last step when he confirmed his details, an error popped up. Now when he tries to signup again he receives an error saying his email address is already in use but there is no way to retrieve it because no password has been set.

The email address used is m.vdlinden@loyally.eu.

5 Answers

Jeroen Couwenberg answered on May 15, 2019 at 6:21am

The colleague is still receiving this problem. I will ask him to contact the developer support team.

Jeroen Couwenberg answered on May 15, 2019 at 6:20am

timothy-knight answered on May 14, 2019 at 12:34pm

Hey All. I am getting your request for support through my email. He also called me earlier. We might check to see if there is some way our lines are "crossed"....I am no help on the technology sorry.

Tyler Liu answered on May 14, 2019 at 7:54am

Did you try to reset password (forgot my password)? If it still doesn't work, please contact the developer support team by submitting a support ticket.

Phong Vu answered on May 14, 2019 at 7:54am

Hi Jeroen,

I check the email address but could not find a new account associated with that email. Can you tell your colleague to clear the browser cookies and retry.

Let me know if the problem still persists.

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