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I wanted to integrate Infusionsoft with ring Central as well as add an APP that can do Dynamic Scripting for my Call Center.

Tags: integrations, contact center

Aug 31, 2017 at 11:09am • 3 replies • 0 likes

main-office

I want to integrate Infusionsoft contacts with Ring Central so we can see the name of the people that are current clients. I also I have 6 counseling offices and when a call comes in we use Power Point slides with scripts so my call center knows what to say and where to direct people to the right location, the right counselor and services but I want to automate it with dynamic scripting.

3 Answers

Tyler Liu answered on Mar 21, 2019 at 4:03pm

The latest solution is https://developers.ringcentral.com/embeddable-voice.html

jared-drzymala answered on Mar 21, 2019 at 11:16am

Hello, Original poster,

Were you every able to integrate your CRM (InfusionSoft) with RingCentral? I reached out to the technical advisors at Ring Central and they explained that their services were not compatible with InfusionSoft. I would love to hear if you were able to find a solution to this issue. You can contact me directly at jared@vegaspartyvip.com Thank you in advance, I sincerely appreciate your help.

Warm regards,
Jared

Tyler Liu answered on Aug 31, 2017 at 6:40pm

The easiest way is to use RingCentral JS widgets. I created an video recently (without audio): https://www.youtube.com/watch?v=uXZkYNVaGc0 It contains a sample for integration with Salesforce. "so we can see the name of the people that are current clients." yes we have done similar thing in the video.

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