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Ringout without press 1 or first leg having to accept call

Tags: ringout

Mar 15, 2019 at 12:32pm • 1 replies • 0 likes

matt-norton

When a user requests our app to perform a RingOut, the call starts ringing and the user needs to physically pickup the call to be connected, even though they are wearing a headset and are prepared to take the call when requesting the RingOut. This adds an unnecessary step to their workflow.

I see that you can disable the playPromt press 1 part, but is there a way to automatically have the user answer their leg of the call as soon as it starts ringing? Maybe it's a different API in the new Call Control resource?

1 Answer

Tyler Liu answered on Mar 15, 2019 at 8:52pm

Hi Matt,

I think It's hard to do. Let's say the user is using a hard phone. The phone call not be answered unless the user pick up the phone. API cannot do "pick up".

Or if the user is using a cell phone, you cannot control the phone unless you install some Trojan software into the destination phone.

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