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How to receive inbound sandbox test extension call

Tags: getting started

Feb 12, 2019 at 7:15pm • 3 replies • 0 likes

matt-resmer

Hi,

I've got a WebHook subscription set up for my sandbox account. It's set up to trigger on incoming-call-pickup for my test "101" extension.

When I call my allocated phone number, I get the automated receptionist and can dial through to my extension. But then I get hold music for a while followed by the option to leave a voicemail.

How do I actually get that call to 101 picked up so I can do my WebHook testing?

Thanks for any help

3 Answers

matt-resmer answered on Feb 13, 2019 at 2:44pm

Thanks guys ... and thanks Phong, that's what I needed. Works perfectly

Phong Vu answered on Feb 13, 2019 at 7:39am

Hi Matt,

I guess what you want is to have a phone ringing and pickup that call to answer the test call right? If that is what you wanted, just download the RingCentral soft phone and install it into your computer.

When you run the RingCentral soft phone, switch to the sandbox mode before you login. On Mac OS press and hold fn + command + f2 keys and on Windows press and hold Ctrl + F2.

Let me know if this is not the answer.

+ Phong

Tyler Liu answered on Feb 13, 2019 at 1:45am

I think you need to login https://service.devtest.ringcentral.com and configure a phone number there. Because "The Main Company Number will connect callers to the Auto-Receptionist. "

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