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Rate Limit Exceeded - Is it possible to increase the limit?

Tags: sdk

Jan 10, 2019 at 9:38am • 3 replies • 0 likes

alexandra-gonzi

We have a free account with an application in production and use it for our business.

Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.

The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?

Thanks.

3 Answers

Anirban answered on Jun 23, 2019 at 4:44am

There is different classification of Rate limit plan per API which is grouped into "Heavy", "Medium", "Light" and "Auth"

Ref: https://developers.ringcentral.com/guide/basics/rate-limits

What you can do is you need to send your request to the developer support team and ask them for modifying the limit based on your business requirement.

alexandra-gonzi answered on Jan 14, 2019 at 10:57am

Hi Phong Vu,
thanks for the suggestion, I did it.

Best Regards.

Phong Vu answered on Jan 10, 2019 at 10:17am

Hi Alexandra,

Can you send the request with the business justification (e.g. as you explained here) and your app name on a help ticket? We will study your case and handle your request accordingly.

Thanks for your co-operation!

+ Phong

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