Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Restricted Number voice message when calling cellphone numbers

Tags: authentication

Oct 10, 2018 at 6:43am • 1 replies • 0 likes

jonathan-garcia

Every time I try to call a cellphone number from my country (Mexico), a voice message says "Restricted Number", this was not happening before, and even other coworkers can call to cellphones.

My Support team says my ring central account is ok and has no problem if they try to call cellphone numbers in the us using my account. Also, I can call to other countries to my customers and works fine.

Does anyone knows what could be happenig? Thank you

1 Answer

Phong Vu answered on Oct 10, 2018 at 8:29am

Hi Jonathan,

You should contact our customer support rather than developer support. Please post your question again here https://community.ringcentral.com/ringcentral. Or contact the customer support at https://support.ringcentral.com/contact-support.html

Regards,

+ Phong

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales