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Embeddable widget Inbound call callback text message not send to the caller

Tags: phone, sms and text messaging

Sep 27, 2018 at 11:07pm • 3 replies • 0 likes

sharmilan-a

In the Embeddable widget, there is a facility to send a message as a callback message for Inbound calls. but caller not getting any message.

3 Answers

Embbnux Ji answered on Oct 7, 2018 at 11:18pm

Hi, Sharmilan, in our old call event api, we don't support call answered event in caller side. Good news is that we have new Call Session Notification API in beta now. We will start to work on this new API recently in RingCentral Embeddable. This is a issue to follow https://github.com/ringcentral/ringcentral-embeddable/issues/151

sharmilan-a answered on Oct 7, 2018 at 11:08pm

Hi Embbnux,
For an Inbound call, I need to send the message instead of answering the call. But not received by the caller.

Embbnux Ji answered on Oct 7, 2018 at 10:18pm

Hi, @sharmilan Which facility are you using?

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