Is it possible to use any of the company numbers as the caller id for any of the extensions? Essentially having a many-to-many relationship between extensions and company numbers? I have a requirement to choose an extensions from number on an SMS text based on the recipient (basically making it look like the message is coming from a local area code).
When I choose a company number (not the main number) for an SMS I get the following error:
{
"errorCode" : "FeatureNotAvailable",
"message" : "Phone number doesn't belong to extension",
"errors" : [ {
"errorCode" : "MSG-304",
"message" : "Phone number doesn't belong to extension"
} ]
How can I set things up such that any company number can belong to any extension?
We really need to be able to put our main company number on outbound test messages so the recipient knows who we are and when they respond it goes to the operator ext. In my case several of us get the text as an email so it reaches the right person. I'm missing responses with the current set-up. Also customers start calling my extension phone number instead of the main number. This is a real issue.
https://medium.com/ringcentral-developers/sms-apis-tips-tricks-and-quirks-982d2f705ae9
the system allows user to send SMS only from a number where this user can receive a reply back. This is the reason why you can only send from a number which is assigned to your extension. The only exception is Company Operator extension whose mailbox can receive messages sent to company numbers. So, if a user is logged in as a company operator it is possible to send SMS from company numbers on his/her behalf.
await userExtension.Sms().Post(new
{
to = new[] {new CallerInfo {phoneNumber = textMessage.ToPhoneNumber}},
from = new CallerInfo {phoneNumber = "any_company_number_here"},
text = textMessage.Body
});(the userExtension is authenticated as the user extension number and their password)
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
