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PIN Based call routing

Tags: call handling

Sep 6, 2018 at 7:40am • 1 replies • 0 likes

eric-derby

We are looking for the ability to have a call routed to a certain individual/queue based on the caller inputting a pin. Basically, the caller calls a main number and is prompted to select 1 for sales or 2 for support. If they choose support we would like to ask for their pin and then route them according to that. Is that possibly with Ring Central?

1 Answer

Phong Vu answered on Sep 6, 2018 at 2:54pm

Hi Eric,

This would be a nice feature request for us. As for now, I don't think that our IVR supports such a feature.

+ Phong

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