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Making a call to the sandbox from softphone

Tags: getting started

Sep 4, 2018 at 12:02pm • 2 replies • 0 likes

global-it-api

Hello,

I have my sandbox setup and I have 2 users the admin and a test user. How do I make a call to my test user in the sandbox from the softphone I am in the sandbox with the softphone by clicking ctrl+F2. But the only option I have is to do a ringout which I don't think is what I want. I want a true call. From research Ringout is different than an actual call.

Thanks,

2 Answers

vyshakhBabji answered on Sep 5, 2018 at 3:24pm

Please add the digital line to the extension in the sandbox using this doc : Adding a Digital Line (KB 3136)

Logout and login to softphone.

You should go to settings - > Calling -> outbound -> Direct Dail enable it and then you should be able to make direct calls.

Tyler Liu answered on Sep 4, 2018 at 4:53pm

If it's not a programming question, please post it to https://community.ringcentral.com/ instead.

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