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get Notification of incoming call from API

Tags: rest api

Aug 29, 2018 at 3:03am • 2 replies • 0 likes

jatin-barot

I want to create customize Web Phone for our CRM web app.

currently I am using developer sendbox credentials.

Question: Can we get incoming call details from any API webhook ?

i.e.

From CRM I can call that api continuously to check incoming call details.

if any incoming call data received then I want to search that incoming phone number and if that number match in our DB then I can show our local details of that customer on customize web phone.

Click to call Outbound Customize webphone : http://prntscr.com/ko5tmi

Inbound customize webphone: http://prntscr.com/ko6ap3

2 Answers

Phong Vu answered on Aug 29, 2018 at 9:24am

Brandon's suggestion of using the RingCentral Web widget is the best solution which save you lots of time. But if you still want to implement everything by yourself, it is possible with the push notification API. Check out this blog for more info. The tutorial uses pubnub notification which is built in the Node JS SDK, but you can implement using Webhook as well.

bjsvec answered on Aug 29, 2018 at 8:43am

This seems a good way for both implementing the phone and the inbound screen pop: https://ringcentral-web-widget-demos.readthedocs.io/en/latest/static_crm/tutorial/

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