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Incoming call / open chrome / search CRM

Tags: integrations

Jul 29, 2018 at 12:24am • 8 replies • 0 likes

shane-rhoden

Hey! My name is Shane! I've been needing help setting up my RingCentral desktop app (Mac) to open Chrome and then search my CRM for the number calling. Using the "execute commend" under settings in RingCentral desktop (Mac) I can get it to open Chrome using the following command:

open "/Applications/Google Chrome.app"

And I can successfully open my CRM (HubSpot) and search my contacts for the caller number using this command:

https://app.hubspot.com/contacts/4253985/contacts/list/view/all/?query=%P

But I cannot do both. What I need to do is combined these two commands into one, but I do not know how to do that. Can anyone help me? Thank you so much!

8 Answers

shane-rhoden answered on Aug 2, 2018 at 1:12pm

Here is the strange part, when I click the test button it doesnt open two tabs. It only does it when I receive a call. Maybe its my call que settings? What are you thoughts?

shane-rhoden answered on Aug 1, 2018 at 12:40pm

Hey Brandon! I have a question. I'm using the code you sent me. It is working, but I'm having a small error. When the call comes in, it opens two browser windows in Chrome for the one call. It did this before with my old code as well. Any idea how to fix this? Thank you so much!

bjsvec answered on Jul 30, 2018 at 9:27pm

No worries. I am glad to hear it worked. Enjoy.

shane-rhoden answered on Jul 30, 2018 at 9:24pm

Brandon! Thank you SO SO SO much! It worked! I've been trying to figure that out for weeks. You are awesome! Is there anything I can do to show my gradiude?

shane-rhoden answered on Jul 30, 2018 at 8:40pm

Thank you so much! I appreciate you!

shane-rhoden answered on Jul 30, 2018 at 6:19pm

Hey Brandon,

I've actually already read this article. Rather it's not working or I'm not doing something right. Can someone help me combining those two commands?

Thank you so much!

Shane

bjsvec answered on Jul 30, 2018 at 9:48am

Shane, this may help with some command line switches you can try: https://community.ringcentral.com/ringcentral/topics/open-specific-app-and-pass-it-a-url-on-incoming...

saadet.swift answered on Jul 30, 2018 at 6:56am

Hey Shane! I'm going to move your question over to our Developers Community. They may be able to better assist you :)

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